How can we help you?

Download Health Report Reader from the App Store (iOS) or Google Play (Android). Open the app and choose one of the available sign-in options:

• Continue with Google — Sign in using your Google account
• Continue with Apple — Sign in using your Apple ID (iOS only)

Yes. Health Report Reader is available on all supported iPhone and Android smartphone models.

An active internet connection is required at all times to upload reports, perform OCR text extraction, run AI analysis, and sync your health data.

Health Report Reader supports:

• PDF files — Both text-based and scanned PDFs
• Images — JPG, PNG, HEIC from your camera roll or camera

For scanned PDFs and photos, our on-device OCR automatically extracts the text before analysis.

OCR accuracy depends on document quality. For best results:

• Use clear, well-lit photos — avoid shadows and blur
• Ensure the document lies flat (no wrinkles or folds)
• Use the highest quality scan available
• For PDFs with embedded text, OCR quality is near-perfect

If a specific report is still failing, email us the details at pharmaai0104@gmail.com.

Free plan users can scan up to 3 reports. Weekly Premium subscribers receive 9 report credits, while Monthly Premium subscribers receive 40 report credits.

Health Report Reader uses on-device AI to read and interpret your health report text. The process:

• Step 1 — OCR: Google ML Kit extracts text from your PDF or photo entirely on your device.
• Step 2 — Analysis: Our on-device AI model identifies key biomarkers, reference ranges, and notable values.
• Step 3 — Summary: Results are presented in a clear, organized format with normal/abnormal indicators.

The AI analysis helps you understand your report values in the context of standard reference ranges. It is not a substitute for professional medical advice. Always consult your doctor or qualified healthcare provider to interpret your results and make medical decisions.

On-device processing time depends on your device performance and report complexity. Typical analysis completes in 5–15 seconds. For very large or image-heavy PDFs, it may take up to 30 seconds. Make sure your device has sufficient storage and is not running too many background apps.

You can delete your account in two ways:

• In-app: Go to Profile → Delete Account and confirm. All your data is deleted immediately.
• By email: Email pharmaai0104@gmail.com with subject "Account Deletion Request". We'll process it within 7 business days.

For full details, visit our Delete Account page.

No, signing in with the same account across multiple devices simultaneously is not supported. Your data remains synchronized per account via Firebase Firestore.

Subscriptions are managed by Apple or Google, not directly by us:

• iPhone/iPad: Settings app → [Your Name] → Subscriptions → Health Report Reader → Cancel Subscription
• Android: Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → Health Report Reader → Cancel

Your premium access continues until the end of the current billing period. We do not offer prorated refunds, but Apple and Google may honor refund requests in certain situations through their own policies.

Try these steps first:

• Go to Profile → Restore Purchases in the app
• Ensure you're signed in with the same Apple ID / Google account used to purchase
• Force-close and reopen the app

If the issue persists, email us at pharmaai0104@gmail.com with your purchase receipt and we'll resolve it promptly.

OCR and AI analysis run locally using Google ML Kit and on-device models. Your report content is never transmitted to our servers. Anonymous usage analytics (no health data) are collected to improve the app.

Uninstalling the app automatically removes all stored reports and user data from both your local device and Firebase Firestore.

Your account is protected by:

• Firebase Authentication with industry-standard token management
• TLS 1.2+ for all network communication
• Secure credential storage via iOS Keychain and Android Keystore
• Firebase Security Rules so only you can access your data

We recommend using Google Sign-In or Apple Sign-In for the strongest account security.