You can permanently delete your Health Report Reader account and all associated data at any time — directly from the app or by contacting us.
Once your account is deleted, all your health reports, analysis history, patient records, and subscription data will be permanently erased. This cannot be recovered.
The fastest way to delete your account is directly within the Health Report Reader app. This immediately initiates deletion of all your data.
Launch the app on your iPhone or Android device and ensure you are signed in to the account you wish to delete.
Tap the Profile tab in the bottom navigation bar (person icon).
Scroll to the bottom of the Profile screen and tap Delete Account. You may be asked to re-authenticate for security.
A confirmation dialog will appear. Tap Delete Permanently to confirm. Your account and all data will be deleted immediately.
If you no longer have access to the app or are unable to delete from within the app, you can request deletion by emailing our support team.
Send us an email and we'll take care of everything for you.
📧 Email Deletion RequestWhen you delete your account, we permanently remove the following data:
| Data | Action | Timeframe |
|---|---|---|
| Firebase account & credentials | Deleted | Immediately |
| Health reports & analysis | Deleted | Immediately |
| Patient records & metadata | Deleted | Immediately |
| Cloud-synced Firestore data | Deleted | Within 24 hours |
| Subscription records (Adapty) | Deactivated | Immediately |
| Anonymized analytics events | Retained | Up to 14 months (anonymous) |
| Crash logs (no personal data) | Auto-purged | 90 days max |
| Local device data | App uninstall | When you uninstall the app |
Consider these options before permanently deleting your account:
Deleting your Health Report Reader account does not automatically cancel your App Store or Google Play subscription. You must cancel your subscription separately to stop future charges.